FAQs

We offer a wide range of PC and laptop setup services, including hardware revive, software configuration, operating system issues, virus removal, data manage, screen replacements, keyboard revive, and more.

Yes, we offer on-site setup services for your convenience. Our technicians can come to your location and provide efficient solutions without the need for you to transport your devices.

The setup time can vary depending on the complexity of the issue. Simple work may be completed within a few hours, while more involved work might take a few days. Our technicians will provide you with an estimated  time after assessing your device.

We take data protection seriously and make every effort to minimize the risk of data damage. However, it is always recommended to back up your important files before any  work. In case of data damage, we offer data backup services to help retrieve your valuable information.

We prioritize the use of high-quality and reliable parts for our works. Whenever possible, we source original or manufacturer-approved components to ensure optimal performance and longevity of your devices.

Yes, we provide a warranty on our setup services and any parts replaced. The specific warranty details will be provided at the time of setup.

The cost of setup depends on the nature of the problem and the required solutions. After diagnosing the issue, our technicians will provide you with a detailed cost estimate for your approval before proceeding with the setup.

Yes, we provide off-line assistance services for certain software-related issues. Our technicians can remotely access your device and assist in configuration and resolving problems without the need for an on-site visit.

Yes, we offer maintenance services to ensure the optimal performance of your PCs and laptops. This includes software updates, system optimizations, hardware cleaning, and preventive measures to keep your devices running smoothly.

You can reach out to us through our website, phone, or email to request PC or laptop setup services. Our friendly customer service team will assist you in scheduling an appointment and provide further instructions.

We offer a wide range of mobile and tablet setup services, including screen replacements, battery replacements, charging port revive, software configuration, water damage fixing, camera revive, and more.

Yes, we setup a wide range of brands and models of mobile devices and tablets, including but not limited to iPhones, Samsung Galaxy devices, iPads, Google Pixel devices, and more. Please contact us with the specific make and model of your device for more information.

The working time can vary depending on the complexity of the issue and the availability of parts. Simple work such as screen replacements may be completed within a few hours, while more complex work may take a day or more. Our technicians will provide you with an estimated  time after assessing your device.

We take data protection seriously and make every effort to minimize the risk of data damage. However, it is always recommended to back up your important data before any  work. In case of data damage, we offer data backup services to help retrieve your valuable information.

We prioritize the use of high-quality parts for our work. Whenever possible, we source original or manufacturer-approved components to ensure optimal performance and compatibility with your device.

Yes, we provide a warranty on our setup services and any parts replaced. The specific warranty details will be provided the time of work.

The cost of setup depends on the nature of the problem and the required solutions. After diagnosing the issue, our technicians will provide you with a detailed cost estimate for your approval before proceeding with the setup.

Yes, we offer water damage setup services for mobile devices and tablets. It is important to bring in your device as soon as possible after exposure to water for the best chance of successful setup.

While on-site setup services may not be available for mobile and tablet revive, we provide convenient drop-off and pick-up options.

Do not turn on your device. It’s best if you bring it the next day or even the same day, as we will have a better chance of reviving it. Of course if you can’t make it to one of our locations, try to dry it out, then bring or mail your device to one of our locations.

The easiest answer to that question is to simply call us at one of our locations so our technicians can diagnose the problem.

Water damage setup generally take between 24 and 72 hours to complete depending on the level of damage. This estimate can vary, however, depending on the extent of the damage to the logic board and other components.

Yes, any non responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer work, as the Digitizer that is being replaced is the part responsible for all touch functionality. Check out our glass replacement article to learn more about broken glass and the setup process.

If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to support@smartfix.linethemes and we will do our best to diagnose it.

Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.