Remote Support

Start a Remote
Support Session

Download our secure remote support tool and we'll connect to your computer to sort out the issue.

Only use this if you have booked or requested support from SYCIT.

Works on Windows and Mac computers

How It Works

Three simple steps and we're connected. No tech knowledge needed.

Click the download button below to get our secure remote support tool for your device.

Open the downloaded file — no installation needed. It runs straight away.

Call us on 0432 114 139 and read out the session ID shown on screen. We'll connect securely.

All connections are protected with AES 256-bit encryption. Your data stays safe.

The support tool runs once and doesn't install anything permanently on your computer.

You can see everything we do on screen and end the session at any time.

Give us a call on 0432 114 139 and we'll walk you through it. We're here to help.